FAQ's
Frequently Asked Questions
Are your bottles returnable?
No. All Haven Luxe™, Haven Classic™, and Brew Keeper™ bottles are final sale due to hygiene and safety standards. Once a bottle has left our care, it cannot be resold as a luxury item.
When will my bottle be replaced?
We will replace your bottle if it arrives damaged, has a verified manufacturing defect, or you receive the wrong color or style. Replacement requests must be submitted within 3 days of delivery and include clear photos of the issue.
Can I return or exchange jewelry?
Yes — with limitations. Because our jewelry is made-to-order, returns are limited. Exchanges (no refund) are allowed for incorrect size, incorrect color or variation, or buyer’s remorse within 7 days of delivery, provided the item is unworn, unused, and in original packaging.
When are refunds issued for jewelry?
Refunds are issued only if jewelry arrives damaged or defective, or if an incorrect item is sent. Refund requests must be submitted within 3 days of delivery and include photos of the issue.
What items are not eligible for return or exchange?
Hydration bottles (all styles), used or worn jewelry, sale or final sale items, custom or personalized pieces, gift cards, and items returned without original packaging.
Do you offer a warranty?
Yes. BlingHaven™ offers warranty coverage on eligible jewelry and hydration bottles purchased directly from our official shop.
How do I file a warranty claim?
Submit the claim form with your order number and purchase date, upload clear photos and a brief description of the issue, and allow 3–5 business days for review. If approved, a replacement will be arranged.
Who pays for shipping on returns or warranty claims?
Return shipping to us is the customer’s responsibility. Approved replacements are shipped back at no additional cost.
How can I contact customer support?
Email us at support@shopblinghaven.com and include your order number for faster support.
Fire-Tested. Haven-Approved.
