FAQ's
Frequently Asked Questions
Are your bottles returnable?
No. All Haven Luxe™, Haven Classic™, and Brew Keeper™ pieces are final sale due to hygiene and safety standards.
What if there’s an issue with my bottle?
We will replace your Haven if it arrives damaged, has a verified manufacturing defect, or you receive an incorrect item. Requests must be submitted within 7 days of delivery and include clear photos.
What qualifies as a defect?
Defects include insulation failure, lid or straw issues, or manufacturing flaws present upon arrival.
What is not considered a defect?
Drops, dents, scratches, rhinestone wear, improper care, and normal use over time are not considered defects.
Do you offer returns or exchanges?
We do not offer returns or exchanges for change of mind or post-use preference. All sales are final.
How do I request support?
Email us at support@shopblinghaven.com with your order number, a brief description, and clear photos of the issue.
How should I care for my bottle?
Hand wash recommended. Avoid drops and rough surfaces. Store with care to preserve the finish and performance.
Stay filled. Move with intention.
